Shipping policy
【Delivery fee運費】
Products can be picked up from shop, via SF-Delivery (Freight Collect or Pay in advance) or free local delivery upon purchases over HKD800 (Except Outlying Islands or Remote Areas).
Price will be appeared as free and HK$0 for freight collect upon checkout (Excluding free local delivery upon reaching a specific amount of purchases)
客人可選擇親臨本店自取或順豐到付，購物滿港幣800元正可享全單免本地運費(偏遠地區及離島除外)。
結帳時，凡選擇順豐到付送貨服務，訂單送貨費用會顯示為 免費 及 HK$0 ，代表運費將會由物流公司直接收取 (免運費優惠以外)。
【Lead Time 發貨時間】
1. 現貨產品
Product(s) will be sent out within 2 working days if the product(s) that is(are) in stock.
一般情況下，我們會於收到您付款後於 1 - 2 個工作天內，安排包裝及出貨。
2. Pre-order product(s) 訂購及預訂產品
Pre-order product(s) will be ordered/roasted after the payment is done. Product(s) will be shipped within 2 working days after the product(s) is(are) ready.
Pre-order and in stock will be shipped when all products are ready. Please pay pre-order and in stock product(s) SEPARATELY if you wish to receive the in stock ones when it is ready.
Kind reminder: Saturday, Sunday, Public holidays and Shop Closed days are excluded from working days.
訂購/預訂產品則於收到您付款後訂貨，到貨/完成後我們會另作通知，並於 1 - 2 個工作天內，安排包裝及出貨。
如同一訂單中，同時包含現貨及訂購 / 預訂產品，或是到貨時間不同的訂購 / 預訂產品，該訂單將默認為所有產品到貨後才會出貨。如想先收取現貨產品，建議分單購買。
溫馨提示 : 工作天不包括星期六、日、公眾假期及休息日。
【取貨方式】
1. Pick up at First Glance店舖自取
We will contact you via WhatsApp once the order is completed
訂單完成後我們會以WhatsApp聯繫您，詳情將會以WhatsApp與您溝通。
2.Local SF-Delivery 本地順豐快遞
Products will be shipped via SF-Delivery. Each order can be sent to one destination. Please separate payment for different shipping location.
https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
我們會於收到訂單後，透過順豐快遞（S.F.Express) 安排到付送貨。配送依據訂單提供的地址處理，每份訂單只限送往一個地址。如要將貨品配送不同地址，請按不同地址分開下單。
運送地址包括順豐站、順便智能櫃、工商及住宅地址。
順豐站地址：https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
SF Express station address: https://bitly.ws/38oP3
順便智能櫃地址：https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_Locker/
SF Locker Locations
https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_Locker/
Please note that some areas may not be reached by SF-Delivery and no specific time slot can be chosen for the delivery. For details please check with SF Delivery website.
- Please take note partial SF Locker locations can only be accessed by resident.
You will receive the shipping tracking reference via e-mail or WhatsApp once the order is shipped.
An SMS notification will be sent by SF Delivery when the order arrives the SF Espress Station or SF Locker location.
SF Locker location:
Order has to be collected within 24 or 30 hours after receiving the SMS, depends on the high/low usage rate of the SF Locker location.
SF Espress Station:
Order has to be collected within 2 days after receiving the SMS.
Order will be sent back to SF back office after the collection period. Please contact SF Delivery customer service for re-arranging delivery service.
- 部分地區或會出現不能派遞、不能指定送貨時間等情況。有關詳情請參閱順豐網站。
- 部份智能櫃只限住戶取件。如非在屋苑住戶，請勿選擇該屋苑的智能櫃。
- 出貨後，您將收到附有訂單資料及產品運單追蹤編號的電郵/WhatsApp.
-預訂產品則會再另行通知，出貨後會收到另一封附有產品運單號的電郵/WhatsApp。當產品送到您所選擇的順便智能櫃、順豐站門市或服務中心後，順豐會發送 SMS 通知您取貨。
- 請於SMS指定時段內通知取件:
a. 「熱門」順便智能櫃：24小時內。
b. 「非熱門」順便智能櫃：30小時內。
c. 順豐站：3天內。
d. 逾期的快件由順豐快遞回收。請您致電順豐客戶服務熱線，重新安排取件。
【Shipping Time 運送時間】
You will receive delivery/pickup notification within 3-5 working days
However, the delivery time may be affected due to festivals (such as Christmas, Chinese New Year and Easter) or excessive orders. Delivery service will be delayed when typhoon signal No. 8 is hoisted or black rainstorm warning is in force.
送貨/取貨通知一般會於3-5個工作天內收到。送貨/取貨服務會因公眾假期、颱風、黑色暴雨警告或不穩定天氣而延遲。